FAQs
Gravity Marketing offers professional marketing services with a down-to-earth approach at affordable rates. We keep up with the latest trends in marketing and design to keep your organization cutting edge.

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. For most projects, we try to work within the 4-6 week time-frame.

In many cases a meeting isn’t necessary but if you are local, we would prefer to meet with you one-on-one to establish a personal business relationship. If you are not local we can communicate via email, telephone, Facetime or Skype. Once we have discussed your website and have a signed contract in place, we publish a live website preview of your new design online for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you want.

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance, web hosting, seo and marketing, domain registration and graphic design and print. We have you covered.

We will email you an MS Word document with sections separated by each page of your website that you can fill in and send back to us. It is helpful to us if you are able to provide any additional documents and photographs in electronic form – for example, the files output by a digital camera and the copy in MS Word, PDF, JPG, PNG or similar format. If this is not possible, we can help get your information ready for use on the website. We can also provide you instructions on how to upload the material using Dropbox or email.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated periodically as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules, etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. If changes and/or additions are requested by the client, additional costs will be agreed to prior to making the changes.

This will depend upon the amount of information you wish to be displayed on your website and what functionality you want your website to be able to perform. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work and the costs associated with this.

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is completely up to you and your budget restrictions. Of course, Gravity Marketing is always available to help you with any future additions and changes you would like. We will be glad to advise you which method will best suit your needs. If you have a small website consisting of just a few pages and will only be making changes occasionally, then usually it is more cost effective for Gravity Marketing to provide these changes for you. Other methods available are largely dependent upon how much data or information and pictures you have and how you store this information. We can provide an online content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish. For affordable web hosting packages through Gravity Marketing which include discounted website update fees, visit our Web Hosting page.

Your website visitors may see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology progresses, eventually all websites may need some tweaking or re-evaluation.

All websites are built to suit, but in general terms, almost all of our websites are fully-responsive.

Yes. We are your one stop shop providing all your web services. No more – not knowing who to call if you have problems. We can register your domain name, design your website, provide your web hosting and set-up email accounts for you.

As long as you are keeping up with your web hosting and domain fees and your account is not past due, your website should always be available. If your hosting or domain service is provided by another company and we were only contracted for the design, we are not responsible for your website going down. There are also rare instances when the weather is bad or your internet providers services are down which may affect the visibility of your website.

No. As the account administrator, only we have access to the server technical support. In case of technical issues, simply e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support tickets will be resolved within 24 hours, or sooner.

If you would like to be able to administer your own hosting account we can provide you with access to your online cPanel which will allow you to add, delete and modify E-mail addresses, FTP accounts more. Call for details.

Yes. You will receive custom email addresses with the domain of your website. The amount of addresses you receive depends on the hosting package you subscribe to. We can also add automatic forwarding to an existing email you have such as gmail or yahoo.

Yes, we can provide web tracking reports that show where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns. We can set this up as an ftp login for you to view your reports or through a Google Analytics account (or both)!

Yes. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. We also work with credit card processing companies to find you the most competitive CC processing rates.

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We can run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available to run through the procedures or answer any queries you may have.

The cost of a web site varies depending on the site, the platform it is built on and complexity. A standard starter website containing a homepage, about page, and contact page starts at around $495 plus hosting (hosting price depends on which plan you choose). The price also depends on whether we write your web content for you, and if you want any additional features such as social media plugins, contact form, sliders, etc. Just give us a call we will be pleased to discuss your website design requirements and give you a fair quote based on your unique needs.

As many as you like. From a search engines point a view – the more the better but there are guidelines as far as duplicating content, or including irrelevent content. We can discuss more about this upon meeting or corresponding.

Yes, we would be happy to look at your existing website and give you a quote for updating or redesigning it. We also offer services such as setting up or completing an existing website provided by popular "do-it-yourself" domain and web hosting companies.

Yes we do. We can re-design your site retaining your company corporate style or we can re-design it to give you a complete new image with up to date technology.